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Garden of Coils

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Terms and Conditions


Garden of Coils Terms and Conditions

Effective Date: 9/1/2024

Welcome to Garden of Coils! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website (www.gardenofcoils.com), you agree to be bound by the following terms. If you do not agree with any part of these terms, please do not use our website or services.

1. General Terms

1.1 These Terms and Conditions apply to all visitors, customers, and users of the Garden of Coils website.

1.2 We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after any changes constitutes acceptance of the new terms.

1.3 The website is intended for users aged 18 and above. By using this site, you confirm that you meet this age requirement.

2. Products and Services

2.1 Product Description: Garden of Coils provides all-natural hair care products, including Nature’s Hair Growth Booster. We strive to accurately describe our products, but we do not guarantee that product descriptions, images, or other content are completely accurate, current, or error-free.

2.2 Product Availability: Product availability is subject to change without notice. We reserve the right to limit the quantities of any products offered.

2.3 Use of Products: Our products are for external use only. Please perform a patch test before use and consult a healthcare provider if you have any medical conditions or allergies.

3. Orders and Payments

3.1 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to cancel any order at our discretion.

3.2 Pricing: Prices are listed in USD and are subject to change without notice. Any promotional prices are valid only during the stated period.

3.3 Payment: We accept major credit cards, PayPal, and other secure payment methods. By providing payment information, you confirm that you are authorized to use the payment method.

3.4 Order Confirmation: Once you place an order, you will receive an order confirmation via email. This does not constitute acceptance of your order. We reserve the right to cancel or refuse an order at any time.

4. Shipping and Delivery

4.1 Shipping Policy: We ship within the United States and internationally, where applicable. Shipping costs and delivery times vary based on location and shipping method.

4.2 Delivery: While we strive to deliver products promptly, we are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control.

4.3 Lost or Damaged Packages: If your order is lost or damaged during shipping, please contact us within 7 days of delivery to resolve the issue.

5. Returns and Refunds

5.1 Return Policy: Due to the nature of our products, we cannot accept returns for opened or used items. Unopened and unused products may be returned within 7 days of delivery - subject to approval.

5.2 Refunds: If approved, refunds will be processed within 7-10 business days to the original payment method. Shipping costs are non-refundable.

5.3 Exchanges: We only replace items if they are defective or damaged. If you need an exchange, please contact us promptly.

6. Intellectual Property

6.1 All content on the Garden of Coils website, including text, images, logos, and product designs, is the property of Garden of Coils and protected by copyright, trademark, and intellectual property laws.

6.2 You may not copy, reproduce, modify, distribute, or exploit any content from our website without prior written consent.

7. Limitation of Liability

7.1 Garden of Coils is not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

7.2 While we strive to provide accurate information, we do not guarantee the website will be error-free, uninterrupted, or secure.

8. Privacy Policy

8.1 Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Governing Law

9.1 These Terms and Conditions are governed by the laws of the United States and the state of California. Any disputes shall be resolved exclusively in the courts of Solano County. 

10. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Garden of Coils

Email: gardenofcoils@gmail.com

Phone: 707-818-1113 

Website: www.gardenofcoils.com

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.




Return and Refund Policy


Garden of Coils Return and Refund Policy

Effective Date: 9/1/2024

At Garden of Coils, we value your satisfaction and strive to provide high-quality, all-natural hair care products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Policy

We accept returns under the following conditions:

1.1 Eligibility for Returns:

Products must be returned within 7 days of the delivery date.

Items must be unopened, unused, and in their original packaging.

Proof of purchase (order number or receipt) is required for all returns.

1.2 Non-Returnable Items:

Due to the nature of our products, we cannot accept returns for:

Opened or used products

Products purchased on sale or during promotions

Gift cards

1.3 Return Process:

To initiate a return, please contact us in writing at Gardenofcoils@gmail.com with the following details:

Your name and order number

The item(s) you wish to return

The reason for the return

Once approved, you will receive instructions on how to return the product. Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

2. Refund Policy

2.1 Refund Eligibility:

Refunds are issued only for unopened, unused products returned within the 7-day return window.

 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

2.2 Refund Process:

 If approved, refunds will be processed within 7-10 business days to the original payment method.

 Shipping fees are non-refundable, except in cases of damaged or incorrect items.

If your refund is delayed, please check with your bank or credit card company, as processing times may vary.

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us in writing within 7 days of receiving your order at gardenofcoils@gmail.com with photos of the damaged or incorrect item.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with the following details:

Order number

Photos of the damaged product and packaging

We will arrange for a replacement or provide a full refund, including shipping costs, if applicable.

5. Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been processed. Once an order has shipped, it cannot be canceled.

6. International Returns

For international orders, customers are responsible for return shipping costs and any customs fees incurred. Refunds will be issued for the product only, not shipping fees.

7. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

Garden of Coils

Email: gardenofcoils@gmail.com

Phone: 707-818-1113

Website: www.gardenofcoils.com

By purchasing from Garden of Coils, you agree to this Return and Refund Policy. We appreciate your support and are here to ensure you have a positive experience with our products.


Privacy Policy


Garden of Coils Privacy Policy

Effective Date: 9/1/2024

At Garden of Coils, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when visiting our website (www.gardenofcoils.com) and using our services.

By accessing our website or purchasing our products, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

When you make a purchase, create an account, or contact us, we collect personal information such as: 

 Full name

 Email address

 Billing and shipping address

 Phone number

 Payment information (processed securely through third-party providers)

1.2 Non-Personal Information

We also collect non-identifiable information through cookies and website analytics, including:

IP address

Browser type and version

Device information

Pages visited and time spent on the site

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

To process and fulfill your orders

To provide customer support and respond to inquiries

To send order confirmations, updates, and promotional offers (if subscribed)

To improve website functionality and user experience

To detect and prevent fraudulent transactions

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share information with trusted third parties in the following circumstances:

Payment Processing: Secure payment gateways (e.g., PayPal, Stripe)

Shipping Partners: To fulfill and deliver your order

Website Analytics: Google Analytics for website performance tracking

Legal Requirements: If required by law, regulation, or legal process

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse:

SSL (Secure Socket Layer) encryption for secure transactions

Regular monitoring for potential security threats

Restricted access to personal data by authorized personnel only

While we strive to protect your information, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security but will promptly address any breaches if they occur.

5. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Update or correct inaccurate information.

Deletion: Request the deletion of your personal information, subject to legal obligations.

Opt-Out: Unsubscribe from marketing emails by clicking the unsubscribe link in any email.

To exercise your rights, please contact us at gardenofcoils@gmail.com

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Children’s Privacy 

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will promptly delete the information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

9. International Users

If you are accessing our website from outside the United States, please be aware that your information will be processed and stored in the United States, where privacy laws may differ from those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. Continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Garden of Coils

Email: gardenofcoils@gmail.com

Phone: 707-818-1113

Website: www.gardenofcoils.com

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.


Frequently Asked Questions

Please reach us at gardenofcoils@gmail.com if you cannot find an answer to your question.

Our best-selling product is our Nature’s Hair Growth Serum


Yes, however we recommend consulting a Medical Doctor before using our product If you’re pregnant, have allergies, skin sensitivities/skin conditions or any other medical issue or health issue. 


The answer is yes! Our waivers and disclosures forms, for events, are as follows:

 Event Waiver and Release of Liability Agreement

1. Acknowledgment of Risk:

By attending The Garden of Coils Event, I acknowledge and agree that participation in the Event is voluntary and involves certain inherent risks, including but not limited to personal injury, illness, property damage, or other unforeseen incidents. I understand that these risks may result from my actions, the actions of others, or the condition of the venue.

2. Assumption of Responsibility:

I voluntarily assume full responsibility for any risks of loss, property damage, or personal injury, including death, that may occur as a result of attending the Event, whether caused by negligence or otherwise.

3. Waiver of Liability:

To the fullest extent permitted by law, I hereby release, waive, and discharge CapeQueen Cosmetics and Salon LLC DBA Garden of Coils, its owners, affiliates, employees, volunteers, vendors, and event partners from any and all claims, demands, liabilities, costs, or expenses arising out of or related to my participation in the Event.

4. Health and Safety:

I confirm that I am physically able to participate in the Event and do so at my own risk. I understand that the Event organizers are not responsible for any medical, health, or other costs incurred should I require medical attention during or after the Event. All individuals under the age of 18 need to be accompanied by a legal guardian, parent or adult. 

5. Indemnification:

I agree to indemnify and hold harmless CapeQueen Cosmetics and Salon LLC DBA Garden of Coilsand all associated parties from any claims, liabilities, or damages resulting from my participation in the Event, including attorney’s fees and costs incurred in the defense of such claims.

6. Media Release:

By attending, I consent to the use of my image, voice, and likeness in photographs, videos, or other media captured during the Event for promotional purposes.

7. Agreement and Signature:

By registering for and/or attending the Event, I acknowledge that I have read, understood, and voluntarily agreed to this Waiver and Release of Liability. I further understand that this agreement will be binding on my heirs, next of kin, executors, administrators, and assigns.




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